Spa Policies / FAQs

How shall I pay for my treatments and spa services?

We accept cash, Visa, Mastercard, Discover, and American Express.

What about gratuities?

Gratuity is not included in the price of your services. It can be added to your credit card, and cash is always accepted.

What if I have a health impairment?

Please notify the spa before you make a reservation for your treatment.

What is the cancellation policy?

We require 24 hours for cancellations. If you do not provide us with 24 hours, the scheduled service will be charged in full to the credit card on file.

What if I miss my appointment?

Please do not forget! You will lose the treatment without reimbursement. A No Show can be rescheduled based on availability only in the case of illness, showing a medical waiver.

What happens if I am late for my appointment?

Arriving late will limit the time for your treatment. You will be charged for the full service. If you are running more than 5 minutes late for a 15 minute service or more than 15 minutes late for a longer service, we may need to reschedule for another day.

What can I expect when I arrive for my appointment during COVID-19?

We will confirm appointments at least 24 hours prior to appointment time. You may arrive at our spa only 10 minutes prior to appointment time. The door will be locked, please ring the doorbell to alert staff that you have arrived. A temperature check is performed before entering. You are then required to use sanitizer for your hands. Check out our COVID-19 safety steps for more information!

Is there available parking?

Channing’s validates parking at 1000 Plaza Garage on E Oak St. $18 for up to 4 hours. Be sure to plan ahead and allow time for parking on busier days. We know that traveling in the city can be unpredictable; please allow adequate time for travel so that you arrive on time to your appointment. The late policy still applies if you are late due to traffic or difficulty finding parking.

• Follow-up clients that have not been seen for 6(+) months will be treated as new clientele and will be charged accordingly.
• The purchase of a “series” [of treatments] is nonrefundable.
• Retail products are exchangeable for “in-house” credit only.
• Prices are subject to change without notice.