Spa Policies / FAQs
How shall I pay for my treatments and spa services?
We accept cash, Visa, Mastercard, and American Express.
What about gratuities?
Gratuity is not included in the price of your services. It can be added to your credit card.
What if I have a health impairment?
Please notify the spa before you make a reservation for your treatment.
What is the cancellation policy?
We require 24 hours for cancellations. If you do not provide us with 24 hours, the scheduled service will be charged to the credit card on file. If there is a no show without any call, the full service will be charged to the clients credit card on file.
What if I miss my appointment?
Please do not forget! You will lose the treatment without reimbursement. A No Show can be rescheduled based on availability only in the case of illness, showing a medical waiver.
What happens if I am late for my appointment?
Arriving late will limit the time for your treatment. You will be charged for the full service.
• Follow-up clients that have not been seen for 6(+) months will be treated as new clientele and will be charged accordingly.
• The purchase of a “series” [of treatments] is nonrefundable.
• Retail products are exchangeable for “in-house” credit only.
• Prices are subject to change without notice.